GENERAL CONDITIONS FOR PURCHASE
Please take a look through the terms and conditions which cover the supply and purchase of products from ADEGAS VALDAVIA S.L. via the on-line store included on this website.
By using this website you are bound by these terms and conditions and so we recommend that you read them carefully.
1.- Subject and General Terms
These General Contract Terms and Conditions covering (hereafter the "General Conditions"), together with the specific terms and conditions which may be established, cover the purchase of products via the website www.adegasvaldavia.es (hereafter the "Website") owned by ADEGAS VALDAVIA S.L. (hereafter "The Company") with CIF [Spanish Fiscal Code] B-32320160, and registered in the Ourense Mercantile Register. Vol. 653. Folio 118, page OR-9149 and with registered address at Cuñas, Cenlle, (32454), Ourense.
The use of the services on this Website and the acquisition of any of the products offered constitutes acceptance by the User, without reservations of any kind, of each and every one of these General Conditions. Registration on the Website and the use of the services therein means that your data as User will form part of the data registry of the COMPANY and its treatment will be in accordance with that set forth in the Legal Notice, which the User expressly acknowledges and accepts.
The COMPANY provides information about products and offers the possibility of purchasing them via their Website. Any person intending to purchase products must be a "Registered User" by completing the relevant registration form prior to the purchase process and following the steps the COMPANY subsequently communicates via the Website.
These General Conditions, together with the Legal Notice on the Website, are the sole conditions applicable to the use of the Website and the purchase of products via the same and substitute any other conditions, except by prior written agreement between the COMPANY and the User. Consequently, any User who accesses the Website, registers and makes a purchase of products via said Website agrees to and is bound by the General Conditions and the Legal Notice exactly as they are written at the time of accessing the Website.
All Users who register on the Website must be at least 18 years old.
2.- Information about the products
The photographs, graphics, images and videos relating to the products of the COMPANY, as well as commercial names, trademarks or distinctive logos or symbols in any type of content on the Website are provided with the objective of providing the fullest information possible. However, the User must understand that they are for guidance purposes and therefore the COMPANY does not accept any legal liability or responsibility for the accuracy, completeness, or usefulness of any information on the Website.
The COMPANY reserves the right to decide, at any time, which products are offered to the User via the Website. Thus, the company may, at any time, include new products on the Website, and it is understood that, unless stated otherwise, that such new products shall be governed by the provisions of the General Conditions which are in force at that time.
Furthermore, the COMPANY reserves the right to deny access, at any time and without prior notification, to any product offered on the Website.
In the case where, for reasons of force majeure, a product is unavailable after purchase has been made, the COMPANY will inform the User by email of the total or, where appropriate, partial cancellation of their order. The partial cancellation of the order does not entitle cancellation of the entire order, without prejudice to exercise the right of cancellation corresponding to the User in accordance with the provisions of the General Conditions.
3.- System for purchasing products
To complete purchase of a product, the registered User (who must be over the age of 18) must select the product(s) they wish to buy and add them to their Shopping Basket. Once product selection has been finished, the User must click on the icon "Proceed to Checkout" On the following screen the selected products will be displayed and the User must choose between sending the products to their address by introducing their registration details (they may choose any of the addresses contained in their registration details). Lastly, the User must click on the icon "Confirm and Pay".
The username, email address and password provided to the COMPANY are identifiers and necessary for access and purchasing; they are personal and non-transferable. The username, email address and password may be changed. In this case the modified username, email address and / or password cease to be valid.
Once the purchasing process has been finalised, the COMPANY will send an order confirmation e-mail to the address supplied by the User within the 24 hours following the placing of said order. This order confirmation issued by the COMPANY is not valid as an invoice; it is solely a confirmation of the order.The Customer Service Department of the COMPANY will issue the User with an invoice corresponding to their purchase within 30 days of the placement of the order.
4.- Product prices
The prices offered on the Website include all applicable taxes. Delivery costs are the responsibility of the purchaser and they are detailed in the "Shopping Basket" section of the Website.
The COMPANY reserves the right to modify the prices displayed on the Website at any time. Products are charged at the price in effect on the Website at the moment the order is registered.
Payment of the total of goods purchased and delivery costs, which will appear on the screen, can be made by credit card or debit card, through the PayPal system or through the other payment systems indicated at all times on the Website.
To process the payment, the User must follow the instructions which appear on screen depending on the form of payment chosen.
The electronic payment system used by the company is an e-commerce payment gateway. All information provided for this purpose is encrypted using SSL (Secure Socket Layers). The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that the data is only intelligible to the User's computer and the Website. Using SSL guarantees:
That the Client is sending their data the the central server of the COMPANY and not to any fraudulent third party.
That between the Client and the central server of the COMPANY the data is encrypted so that it cannot be read or manipulated by third parties.
The User must notify the COMPANY via firstname.lastname@example.org of any incorrect or fraudulent charge made on the account provided for purchases on the Website in the shortest time period possible so that the COMPANY can take the necessary measures.
6.- Delivery of products
The COMPANY is obligated to deliver the products purchased by the User in the shortest time frame possible. In all cases this must be within thirty (30) days from the date of the order being placed. Delivery will be made to the address stipulated in the registration process.
The COMPANY will not be held responsible for errors or losses resulting from delivery when the address supplied by the User does not correspond to the delivery address they wished to use.
7.- Return of products (including Experiences)
(i) Right to cancellation
The User will have a maximum of 14 days from the receipt of their purchase to a refund -in full or in part - of their order in accordance with the applicable laws.
After this period of 14 days the COMPANY will not accept returns or give refunds.
In the event of requesting a refund the User must contact the COMPANY via e-mail to email@example.com.
In the case of the return / refund of physical goods the following requirements must be met:
1) The product must be in the same state in which it delivered and it must be with its original packaging and labelling. (Products must be returned in their original state and bottles cannot have been opened.)
2) Returns to the COMPANY must be made using the same box or envelope used in delivery or, failing that, in a similar format to ensure the return of the products in perfect condition.
3) A copy of the receipt / proof of purchase and the delivery note of the products within the package, which also indicates goods returned and the reason for return, must be included.
Returns must be sent to the address of the COMPANY as indicated in Point 1. The User is responsible for delivery costs in the event of making a return.
(ii) Return of defective products
Without prejudice to any other rights that could apply, the User shall be entitled to a refund of the price of defective products or products delivered that do not correspond to the order placed by the User. Alternatively, the User has the right to request and receive a replacement with the same product in perfect condition.
In the event of returns to the COMPANY of defective products or products delivered that do not correspond to the order, these must be made in accordance with point (i) above although in this case the User will not be liable for the cost of returning said products.
Provided that the User has followed the procedure set out in point (i) above and has met the requirements of this section, the COMPANY shall reimburse the appropriate price paid for returned products that are defective or do not correspond to the order placed, as provided in the following point (iii).
(iii) Refund of the product price to the User
Provided that the User has followed the procedure set out in this point and has met the requirements herein, the COMPANY will refund the price paid by the User corresponding to the returned products. In the case that the return is made under the rights described in section (i) the COMPANY will not refund or be liable for the cost of the return of the products.
The User shall not be entitled to a refund of the price of the returned products that are not in the same condition they were delivered or if the requirements of these General Conditions are not complied with.
The partial return of an order will lead to a refund only on those products which are returned.
THE COMPANY will manage the refund of the order price by the same payment system used by the User to purchase products within thirty (30) days from the receipt of the returned order and once the company has proven that products subject to refund meet the requirements set out in points (i) and (ii) above. Deposit of the refund in the User's account will depend on their bank.
8.- Modification of the General Conditions
The COMPANY reserves the right to modify, at any time and without notice, the presentation and configuration of the Web Site and the General Conditions.Users will always have these General Terms available in a visible location, freely accessible for any queries. Users agree to read these General Conditions carefully each time they access the on-line shop on the Website. The USER must accept the General Conditions each time they contract any product available via the Website.
9.- Communications between the COMPANY and the User
All communications between the COMPANY and the User relating to these General Conditions or the purchase of products through the Website, shall be in writing and in accordance with the communication procedures set forth in these Terms and Conditions for each case.
For all other eventualities not expressly covered in these General Conditions, communications that the User wishes to make to the COMPANY must be sent to the address of the COMPANY indicated in Section1 and must be made in in writing and through a system that can demonstrate the content and the receipt by the COMPANY of said communication.
10.- Integrity of the General Conditions
These General Conditions and the Legal Notice constitute the express and sole agreement between the Company and the User relating to its subject and supersedes and replaces any other agreements or contracts, verbal or written, made by the parties prior.
11.- Partial annulment
In the event of any Clause in these General Conditions should be declared null, it will be removed or replaced. However, this declaration of annulment will not affect the validity of the remainder of the requirements covered herein.
12.- Applicable laws and jurisdiction
These General Conditions are governed and interpreted in accordance with Spanish law.
In the event of any discrepancy or claim between the parties regarding compliance or the content of these General Conditions, the parties agree to be bound by the decision of the case brought to the Courts and Tribunals in accordance with the applicable laws.